• How long does it take
    to ship after ordering?

    Our standard shipping time is between 3-8 days unless a quicker shipping method is selected at checkout.

  • How much does
    shipping cost?

    3–8 day standard shipping is FREE on orders over $100. Shipping on orders under $100 will be between $5 and $15. Express shipping, 2–3 days, starts at $20.

  • Does Public pool
    ship internationally?

    We’re sorry, but we do not ship to international destinations yet. Join our newsletter for updates on international shipping.

  • How can I track
    my order?

    Once your order has been fulfilled, you will receive an email confirmation with a tracking number so you can track your new poolside BFF.

  • Do you ship to
    P.O. boxes?

    Yes, simply enter your P.O. box address at checkout as normal.

  • I made a mistake with
    my address, what can I do?

    Please email our Lifeguard Stand at hello@publicpool.co as soon as possible and one of our team members will work with you to correct the mistake.

  • What happens if I don’t
    receive my order?

    In the rare case you do not receive your order, please email our Lifeguard Stand at hello@publicpool.co letting us know and our team will do all we can to resolve the problem.

  • I still have
    questions.

    Please email our Lifeguard Stand at hello@publicpool.co with your question and one of our team members will get back to you within 24 hours.